Discover London with Thameside Tours & Excursions

Thameside Tours & Excursions Ltd. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our site and our services, including guided city tours, historical site visits, cultural experiences, day trips, and private tours. We are located at 12 Cheapside, Suite 3B, London, Greater London, EC2V 6DR, United Kingdom.

What Information We Collect

We collect personal information that you provide to us directly, as well as information that is collected automatically through your use of our site.

Information You Provide Directly:

Contact Information: This includes your name, email address, phone number, and postal address, which you provide when booking a tour, making an inquiry, or subscribing to our newsletter.
Booking Information: This includes details of the tours or excursions you book, travel dates, number of participants, and any specific requirements or preferences you may have.
Payment Information: When you make a purchase, we collect payment information such as your credit card details or other payment method information. This information is processed securely by our payment processors, and we do not store your full credit card details on our servers.
Communications: We collect information contained in your communications with us, such as inquiries, feedback, or support requests.

Information We Collect Automatically:

Log Data: Our servers automatically record information ("log data") created by your use of our site. Log data may include your IP address, browser type, referring/exit pages, operating system, date/time stamps, and related data.
Cookies and Similar Technologies: We use cookies and similar technologies (e.g., web beacons, pixels) to collect information about your browsing activity on our site. This may include the pages you visit, the links you click, and other actions you take on our site. You can control cookies through your browser settings.

How We Use Your Information

We use your personal information for the following purposes:

To Provide and Improve Our Services: We use your information to process your bookings, provide you with the requested tours and excursions, and personalize your experience on our site. We also use your information to improve our services, develop new features, and troubleshoot technical issues.
To Communicate with You: We use your information to respond to your inquiries, provide customer support, send you important updates about your bookings, and inform you about new tours and special offers. You can opt-out of receiving marketing communications from us at any time.
To Process Payments: We use your payment information to process your transactions and prevent fraud.
To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.
For Analytics and Research: We use your information to analyze trends, track usage patterns, and conduct research to improve our services and understand our customers' needs.

How We Share Your Information

We may share your personal information with the following categories of recipients:

Service Providers: We share your information with third-party service providers who assist us in providing our services, such as payment processors, website hosting providers, email marketing services, and analytics providers. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
Tour Guides and Operators: In order to provide you with the tours and excursions you book, we may share your information with our tour guides and operators.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Using encryption to protect sensitive information transmitted online.
Implementing security measures to protect our servers and databases.
Limiting access to your personal information to authorized personnel only.
Regularly reviewing our security procedures and implementing updates as needed.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining your information to provide you with the services you have requested, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You have the following rights regarding your personal information:

Access: You have the right to access the personal information we hold about you.
Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
Restriction of Processing: You have the right to request that we restrict the processing of your personal information, subject to certain exceptions.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Objection: You have the right to object to the processing of your personal information, including processing for direct marketing purposes.
Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at 12 Cheapside, Suite 3B, London, Greater London, EC2V 6DR, United Kingdom.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site and, if the changes are significant, we will provide a more prominent notice. Your continued use of our site after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

If you have any questions or concerns about this Privacy Policy, please contact us at 12 Cheapside, Suite 3B, London, Greater London, EC2V 6DR, United Kingdom.